Frequently Asked Questions

PSBLOAN is a digital loan marketplace that helps customers discover suitable loan options, check eligibility, and get assistance with the loan application process. We connect customers with participating banks, NBFCs, and Housing Finance Companies.

No. PSBLOAN is not a lender. We assist customers in finding suitable loan options and facilitate the application process. The actual loan sanction and disbursement is done by the respective bank, NBFC, or HFC.

Based on your profile — including loan type, amount, income, employment, location, and other factors — we identify suitable loan products from our participating lenders. This is an eligibility assessment, not a guarantee of loan approval.

No. PSBLOAN helps you understand your eligibility and connects you with suitable lenders. The final credit decision, loan sanction, and disbursement are at the sole discretion of the respective lender based on their own assessment.

Common documents include identity proof (Aadhaar, PAN), address proof, income proof (salary slips, ITR), bank statements, and photographs. Specific requirements vary by loan type and lender.

Yes. You can request doorstep assistance where serviceable. A trained PSBLOAN agent can visit your location to help you prepare and organise the required documents.

Yes. Once your application is submitted, you can track its status through your PSBLOAN dashboard. You will also receive notifications at key stages.

PSBLOAN partners with banks, NBFCs, and HFCs that meet our onboarding criteria. Lender matching is based on the loan product suitability for your profile, not on any preferential arrangement.

PSBLOAN's services for customers are subject to terms that will be clearly communicated. Any charges applicable from lenders (processing fees, etc.) are separate and as per the respective lender's policies.

You can reach us through the Contact page on our website, email us, or call our support helpline during business hours.